Return Policy

At HeyLouie, your satisfaction is our priority. We want you and your dog to love every product you receive. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date you receive your order to request a return or exchange. After 30 days, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging

The following items are not eligible for return:

• Items that have been used or damaged by the customer
• Items returned after the 30-day window

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, we sincerely apologize. Please contact us within 30 days of delivery with a photo of the issue and we will send you a replacement or issue a full refund at no extra cost to you. In this case, we cover the return shipping costs.

Return Shipping

For all other returns (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We're happy to exchange items for a different size or variant. To request an exchange, contact us at the email below and we'll guide you through the process.

How to Start a Return

To initiate a return or exchange, please contact us at: support@heylouie.store

Please include your order number and reason for return in your message.

Thank you for shopping with HeyLouie. We appreciate your trust and support! 🐾