Refund policy

Return & Refund Policy

At HeyLouie, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns You have 14 calendar days to return an item from the date you received it, in accordance with EU consumer protection law (OUG 34/2014).

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging

Refunds Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method within 14 days.

How to Return To initiate a return, please contact us at: [EMAIL TĂU]